Telecounselors provides individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. Telecounselors work remotely and must adhere to assigned schedules dependent on their clinic assignments and patient needs. Team members work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being.
- Performs individual counseling with assigned patients via synchronous video communication.
- Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
- Maintains a performance standard of 50% of hours worked spent in direct one on one patient contact each month.
- Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
- May work with patients to complete intake, admission, discharge and transfer paperwork.
- Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
- Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
- Identifies any clinical/case management needs and works to address those needs.
- Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
- Reports patient abuse, neglect and exploitation as required.
- Reports patient grievances as required.
- Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
- Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.
- Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
- Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
- Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
- Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
- Actively participates in both individual and group supervisions as scheduled.
- Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
- Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
- Performs other tasks as assigned by clinic, region or corporate leadership.
- Qualified candidates will have a Master's degree in a Human Services related field and must hold an independent Counseling (LCSW, LMFT, LMHC or equivalent) in the state that they will support with a minimum of 2 years of experience at current license level.
- Must have the ability to obtain counseling licenses in other states that require 2+ years licensure experience.
- Experience Required: Knowledge and background in Substance Abuse and/or Telecounseling Services is preferred.
- Skill and Ability:
- Possess excellent interpersonal and communication skills
- Be able to multitask, work independently, prioritize, and be dependable and reliable
- Possess basic mathematics skills
- Eligible for remote work environment
- 3 weeks of PTO
- Excellent Medical (EPO & PPO plans), Dental, and Vision Insurance
- FSA's and Teladoc services
- Life Insurances
- Short/Long Term Disability
- 401K with 3% Matching